Concentrating on your customers’ needs is a profitable way to increase your revenue. Companies that focus on exceptional customer experience can significantly outrun their competitors. Observing, identifying and understanding customers’ needs helps with defying the company’s primary strategy. The best results come by using real-time marketing, personalisation, or simply by using analytics. Here you can find a few articles addressing the main benefits of concentrating on customer experience in marketing.
Data monetization helps reduce customer churn in the telecom industry
Telecoms are trying to gain competitive advantages by offering more attractive rates and services. However, given the challenging landscape today, it has never been more urgent to understand the driving factors of their customer churn. Read our article to find out how data monetization can help in reducing customer churn in the telecom industry. …
Customer segmentation advantages in the telecom industry
Telecom companies need to find new ways to make sure that their business will stand out in this super-competitive market. Therefore, boosting customer experience to make marketing more effective is one of the key segmentation advantages in telecom. Read our article to learn about segmentation techniques and their benefits to the telecom industry. …
Telecoms in Africa – the challenges and opportunities
The traditional telco offerings are losing to new digital technologies. That’s why telecoms need to implement new strategies to respond quickly to the industry’s challenges. Read more to learn about the challenges and opportunities that Africa’s telecommunications sector have to face to become a leader in a new digital market….
Real-time marketing powered by AI conversational agent that acts
Personalization makes customers feel understood and improves their digital experience. Chatbots, and more specifically, AI conversational agents, also offer a high-level personalization. Together with our real-time marketing engine, they are the perfect innovation that provides a complete customer data-driven digital experience….
Switching banks in the era of Open Banking
Nowadays, people don’t need to have any important factors to make this kind of decision. One of the main reasons is a simple one – looking for innovation. Focusing on new technologies, making the user experience more personal, or providing customers with special offers is what drives this change, especially when we’re talking about Millennials….
Why personalize customer experience?
Personalisation has significant benefits, both for retailers and customers. If you don’t provide a personalised experience to your clients yet, it’s high time to change it. Knowing your customers’ needs develops loyalty, increases sales and improves a brand’s reputation. It will definitely pay off, both for company and its customers….
Towards understanding the customer – the latest tech trends in marketing
The way of thinking, expectations, and interactions that customers have with providers is constantly changing. It is crucial to understand customers’ needs, find efficient communication and precise targeting, focus on marketing automation, and emphasise interactive content. It’s also important to follow the latest tech trends to be on time. …
Improving loyalty and experience with customer analytics
For the business to develop and flourish, it is necessary to understand the customers and to improve interaction with them. Customer satisfaction has a direct impact on customers’ behaviour in the future. Listening to their needs will help you identify your business’s strengths and weaknesses and discover areas that require more work and improvement….
Is real-time data marketing worth interest & how to do it right?
An effective marketing strategy in real time translates into increased interest in the brand and its offer. It builds the reach to customers — often at a global level — and acquires new ones. Real-time marketing strengthens the brand’s image, at the same time reducing the distance between the recipient and the brand. …